- You are here:
- Home
- /
- faq
Frequently Asked Questions
Frequently Asked Questions
Answer:
Placing an order on our website is fast, easy and safe.
If you are having problems using our website please call our sales team on 0800 0197979
Q2. I like the prices and I have print ready files: how long will it take to be delivered?
Answer:
Please call our sales team on 0800 0197979 for delivery advise.
Answer:
We normally take 1-2 days to produce proofs. Our team of designers work hard to produce creative artwork and so proofs can sometimes take longer than this.
If your print is urgent please call the sales team on 0800 0197979
Q4. I like your prices but would like a different stock (paper): is this possible?
Answer:
We can print on paper from 80gsm to 400gsm, but for most flyers & leaflets we find our 300gsm or 130gsm stocks are suitable and cost efficient.
If you specify a different paper stock, your job will be printed especially for you as a bespoke job and will increase in price.
Please contact sales on 0800 0197979
Q5. I am looking for a flyer but am unsure what size... help?
Answer:
Please go to our templates, here you find dimensions of flyers & leaflets and you can download the template free of charge.
Alternatively please call one of our sales team on 0800 0197979
Q6. Is my leaflet or flyer subject to VAT?
Answer:
VAT is chargeable if the flyer is used as admission, or discount on admission, or product/service.
An example of this is "Free (or if it has a monetary value) admission with this Flyer".
VAT is also chargeable if the flyer is to be written on; eg: a form, or if it is to be used as a postcard.
A more detailed description of VAT print rules & regulations is available from HM Revenue & Customs
Q7. What if the size I want printed is not listed as a product?
Answer:
If you do not see the size you wish to print, you will have to pick the smallest product that your job fits into.
For example, if you would like to print a 105mm x 105mm you will need to pick an A6 (148mm x 105mm) to give you the price. Please make sure that you pick the correct size as an error could delay your job.
Give our sales team a call if you are unsure on 0800 0197979
Q8. I have been quoted much more by a local printer. Are these prices correct?
Answer:
The prices quoted on the website are correct. You may have been quoted much more by a local printer because they may not employ the same "ganging and batching" methods that we use.
Q9. What is ganging and batching?
Answer:
We are able to offer Full Colour CMYK Lithographic printing at a much lower than our competitors by
running your job with many others (batch or gang printing).
By using this method, we print all standard flyers/leaflets & business cards on a large sheet, with up to 20 others. This significantly reduces the costs of making plates and other fixed setup costs typically involved in the printing process. The other reason that we are competitive is that we are not a print broker we own the print presses and all the finishing equipment and complete the job from start to finish under one roof.
Q10. I am after a bespoke job, can you help??
Answer:
Yes. Please email your specifications for a quote to info@sohoprint.co.uk
Alternatively call us on 0800 0197979
Answer:
We can print you flyer overnight and despatch the next morning using one of our delivery vans.
Please contact our sales team on 0800 0197979 to make sure we can get to your postcode before placing the order.
Q12. I am unsure what "Print Ready Files “means?
Answer:
Most design software can produce PDF; JPG or TIF files.
If you are still unsure please call our sales on 0800 0197979
Answer:
Bleed is needed to ensure your job looks its best. Images, background colours and other fills, which are intended to print to the trimmed edge of the design, should be extended 3mm beyond the edge to give a 'bleed'. Without this you will end up with a white border.
If you are unsure please contact our sales team on 0800 0197979
Answer:
‘Four Colour Process Printing', which is also known as 'Full Colour Printing', is a widely used printing technique.
The system uses four base colours – Cyan, Magenta, Yellow and Black.
Answer:
We prefer you to order using our site, but if that’s not possible please email info@sohoprint.co.uk or call 0800 0197979
Q16. What if I miss the delivery of my printing?
Answer:
If you are not able to take delivery of your order, please call 0800 0197979 to rearrange.
Q17. How long until I get my delivery?
Answer:
Please call our sales team on 0800 0197979 for delivery advise.
Q18. What payment methods do you accept?
Answer:
We offer you the following payment options:
Our online payments are serviced by SagePay for further information please visit www.sagepay.com
We accept the following cards:
Visa Electron
Visa Debit
MasterCard
Solo
Switch
American Express is not currently accepted.
Cheque Payments:
Please make cheques payable to Vauxhall Print Ltd
Allow 5 working days for funds to clear before receiving delivery.
Bank Transfer:
Quote your job reference number, or account name, on bank remittance.
Allow 3 working days for the funds to clear into the account before receiving delivery.
Natwest Bank,Piccadilly Circus Branch,
PO Box 4QQ,19 Shaftsbury Avenue,London W1A 4QQ
Account Number: 26207729
Sort Code: 56-00-29
